Sampreet Nepal
Digital Marketing Intern
Panitanki, NPL.About
Enthusiastic and self-driven Hotel Management graduate transitioning into digital marketing, leveraging strong foundational skills in client service and operational efficiency. Currently developing advanced capabilities in SEO, Meta Ads, and WordPress website development through practical learning and recognized certifications. Eager to apply hands-on experience in content creation, campaign support, and website optimization to drive measurable impact for a dynamic digital marketing agency.
Work
Kusum Airport Hotel
|Operation Associate
KTM, Bagmati, NPL
→
Summary
Managed daily operations with a focus on client satisfaction and inter-team collaboration, ensuring smooth service delivery within the hospitality sector.
Highlights
Oversaw daily operational workflows, enhancing client satisfaction by proactively addressing needs and streamlining service processes.
Fostered strong collaboration with internal teams, improving cross-departmental communication and efficiency by 15% to ensure seamless functioning.
Implemented operational best practices that contributed to a more organized and responsive service environment, positively impacting client experience.
Millennium Hotel
|Food & Beverage Service
KTM, Bagmati, NPL
→
Summary
Delivered excellent customer service in a high-volume, fast-paced setting, proficiently handling customer feedback and problem-solving situations.
Highlights
Delivered excellent customer service in a fast-paced environment, contributing to positive guest experiences and repeat business.
Managed diverse customer feedback and problem-solving situations with professionalism, resolving 90% of issues on the spot to ensure satisfaction.
Maintained high service standards during peak hours, ensuring efficient operations and a positive dining experience for all guests.
Grand Norling Hotel Resort
|F&B Service/Front Office
KTM, Bagmati, NPL
→
Summary
Assisted in front office and service operations, developing foundational understanding of guest engagement and team collaboration within a resort setting.
Highlights
Supported front office and F&B service operations, contributing to efficient guest check-ins and dining experiences.
Developed an early understanding of effective guest engagement techniques, enhancing service interactions and guest satisfaction.
Collaborated effectively with team members to ensure smooth operational flow and support overall service delivery.
Education
IST Collage
→
Bachelor's
Hotel Management
Grade: 3.51 GPA
IST Collage
→
+2
Hotel Management
Grade: 3.03 GPA
Languages
Nepali
English
Hindi
Spanish
Chinese
Certificates
Fundamentals of Digital Marketing
Issued By
Google Digital Garage
Content-Led Link Building
Issued By
SEMrush Academy
Technical SEO
Issued By
SEMrush Academy
On-Page and Technical SEO
Issued By
SEMrush Academy
Skills
Digital Marketing
SEO, Meta Ads, WordPress Development, Content Creation, Campaign Support, Website Optimization, Google Digital Garage, SEMrush Academy.
Technical SEO
On-Page SEO, Off-Page SEO, Link Building, Technical Audits.
Customer Service
Client Satisfaction, Customer Feedback Management, Guest Engagement, Client Relationship Management.
Problem Solving
Issue Resolution, Critical Thinking, Troubleshooting.
Teamwork & Collaboration
Cross-functional Collaboration, Team Leadership, Inter-departmental Coordination.
Operational Management
Daily Operations, Process Improvement, Efficiency Optimization, Service Delivery.
Time Management
Prioritization, Task Management, Deadline Adherence.
Web Development
WordPress.
Interests
Digital Marketing
SEO.
Web Development
WordPress.